Fluid models for call centers with delay announcement and retrials. - Miao Yu 031; Jiafu Tang; Fanwen Kong; Chunguang Chang (Knowl. Based Syst., 2018)

Announcing Delay Information to Improve Service in a Call Center With Repeat Customers. - Miao Yu 031; Chunguang Chang; Yu Zhao; Ying Liu 031 (IEEE Access, 2019)

Waiting time influence on customer repeated behaviour in chat service systems with staffing policy. - Ying Liu 031; Miao Yu 031; Tao Zou (Int. J. Comput. Appl. Technol., 2020)

Capacity decisions and revenue sharing in a telemedicine healthcare system. - Liangliang Sun; Miao Yu 031; Fenghao Wang (J. Comb. Optim., 2023)