Enhancing Customer Experience within the Mobile Telecommunications Industry. - Michael Anaman; Mark Lycett; Steve Love (ECIS, 2008)

Accommodating Real User and Organisational Requirements in the Human Centered Design Process: A Case Study from the Mobile Phone Industry. - Steve Love; Paul Hunter 003; Michael Anaman (HCI (10), 2009)

Toward a Model of Customer Experience - An Action Research Study within a Mobile Telecommunications Company. - Michael Anaman; Mark Lycett (ICEIS (2), 2010)