A Bayesian approach for incorporating expert opinions into decision support systems: A case study of online consumer-satisfaction detection. - Kristof Coussement; Dries F. Benoit; Michael Antioco (Decis. Support Syst., 2015)

Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias. - Michael Antioco; Kristof Coussement (Int. J. Inf. Manag., 2018)