An empirical 3-D user satisfaction model in wireless data networks. - Milosh V. Ivanovich; Paul G. Fitzpatrick; Michael Beresford; Anthony Saliba (PIMRC, 2004)

User-perceived quality of service in wireless data networks. - Anthony Saliba; Michael Beresford; Milosh V. Ivanovich; Paul G. Fitzpatrick (Pers. Ubiquitous Comput., 2005)