A Criteria Catalog Based Methodology for Analyzing Service Management Processes. - Michael Brenner 002; Igor Radisic; Martina Schollmeyer (DSOM, 2002)

When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management. - Michael Brenner 002; Markus Garschhammer; Heinz-Gerd Hegering (Managing Development and Application of Digital Technologies, 2006)

CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management. - Michael Brenner 002; Markus Garschhammer; Martin Sailer; Thomas Schaaf (DSOM, 2006)

Requirements Engineering und IT Service Management - Ansatzpunte einer integrierten Sichtweise. - Michael Brenner 002; Markus Garschhammer; Friederike Nickl (Modellierung, 2006)

On tool support for Service Level Management: From requirements to system specifications. - Thomas Schaaf; Michael Brenner 002 (BDIM, 2008)

Requirements Engineering für die Werkzeugauswahl zur Unterstützung von ISO/IEC 20000. - Michael Brenner 002; Helmut Reiser; Christian Richter (GI Jahrestagung (2), 2008)

Introducing process-oriented IT service management at an academic computing center: An interim report. - Michael Brenner 002; Heinz-Gerd Hegering; Helmut Reiser; Christian Richter; Thomas Schaaf (Integrated Network Management, 2009)

Towards an information model for ITIL and ISO/IEC 20000 processes. - Michael Brenner 002; Thomas Schaaf; Alexander Scherer (Integrated Network Management, 2009)

Towards a Configuration Management System for hybrid cloud deployments. - Silvia Knittl; Michael Brenner 002 (Integrated Network Management, 2011)

Business-Driven IT Management Coming of Age - A Report on the 7th IEEE/IFIP International Workshop on Business-Driven IT Management (BDIM 2012). - Michael Brenner 002; Thomas Schaaf; Mauro Tortonesi (J. Netw. Syst. Manag., 2013)

Designing CMDB data models with good utility and limited complexity. - Michael Brenner 002; Markus Gillmeister (NOMS, 2014)

Leichtgewichtiges Security Incident und Event Management im Hochschulumfeld. - Jule Anna Ziegler; Bastian Kemmler; Michael Brenner 002; Thomas Schaaf (DFN-Forum Kommunikationstechnologien, 2017)

IT Service Management Frameworks Compared - Simplifying Service Portfolio Management. - Michael Schmidt; Michael Brenner 002; Thomas Schaaf (IM, 2019)