Relating Cognitive Problem-Solving Style to User Resistance. - Michael J. Mullany (Encyclopedia of Information Science and Technology (IV), 2005)

The S-Statistic: a measure of user satisfaction based on Herzberg's theory of motivation. - Michael J. Mullany; Felix B. Tan; R. Brent Gallupe (ACIS, 2006)

The Impact of Analyst-User Cognitive Style Differences on User Satisfaction. - Michael J. Mullany; Felix B. Tan; R. Brent Gallupe (PACIS, 2007)