Beyond task analysis: exploiting task models in application implementation. - Michael J. Smith 003; Eamonn O'Neill (CHI Conference Companion, 1996)

Introducing the Internet to the over-60s: Developing an email system for older novice computer users. - Anna Dickinson; Alan F. Newell; Michael J. Smith 003; Robin L. Hill (Interact. Comput., 2005)

Approaches to web search and navigation for older computer novices. - Anna Dickinson; Michael J. Smith 003; John L. Arnott; Alan F. Newell; Robin L. Hill (CHI, 2007)