Customer Relationship Management (CRM) Metrics: What's the Holdup? - Timothy P. Shea; Ahern Brown; D. Steven White; Catherine Curran-Kelly; Michael P. Griffin (Int. J. Enterp. Inf. Syst., 2006)

Applied e-commerce metrics for small- to medium-sized enterprises. - Michael P. Griffin; D. Steven White; Timothy P. Shea (Int. J. Bus. Inf. Syst., 2008)