Escaping the paranoid-critical trap. - Michael Quiner (SIGUCCS, 1997)

Exchange Your Outlook - A University Migration or: "the outlook's so bright, I gotta wear shades?". - Michael Murray; Michael Quiner; Michael Critchfield (SIGUCCS, 1998)

Going Out on a Limb: New Desk, New Faces, Now What? - Michael Quiner; Bruce Arnold; Rich Hinz; Keiko Pitter (SIGUCCS, 1998)

The pokemon of user support: "gotta catch 'em all!". - Michael Quiner; Rich Hinz (SIGUCCS, 2001)

BATTLE of the bandwidth. - Keiko Pitter; Kevin T. Kelly; Michael Quiner (SIGUCCS, 2004)