Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques. - Michal Dostál; Jan Skrbek (KMIS, 2020)

Automation of Service Desk: Knowledge Management Perspective. - Michal Dostál; Jan Skrbek (KMIS, 2021)

Enhancement of Selected Knowledge Management Methods in ITSM. - Michal Dostál (J. Inf. Knowl. Manag., 2025)