Elicitation and Consolidation of Requirements for Mobile Technical Customer Services Support Systems - A Multi-Method Approach. - Michel Matijacic; Michael Fellmann; Deniz Özcan; Friedemann Kammler; Markus Nüttgens; Oliver Thomas 001 (ICIS, 2013)

Towards a Mobile Technical Customer Service Support Platform. - Michael Fellmann; Deniz Özcan; Michel Matijacic; Gerald Däuble; Michael Schlicker; Oliver Thomas 001; Markus Nüttgens (MobiWIS, 2013)

Informationsbedarfe und -bereitstellung in technischen Serviceprozessen: EineBestandsaufnahme unterstützender IT-Systeme am Point of Service. - Michel Matijacic; Gerald Däuble; Michael Fellmann; Deniz Özcan; Markus Nüttgens; Oliver Thomas 001 (MKWI, 2014)