Approximations for the waiting time distribution of the M/G/c queue. - Michiel Harpert van Hoorn; Henk C. Tijms (Perform. Evaluation, 1982)

Numerical analysis of multi-server queues with deterministic service and special phase-type arrivals. - Michiel Harpert van Hoorn (Z. Oper. Research, 1986)

Dependency of Service Time on Waiting Time in Switchng Systems-A Queueing Analysis with Aspects of Overload Control. - Phuoc Tran-Gia; Michiel Harpert van Hoorn (IEEE Trans. Commun., 1986)