When you can't talk to customers: using storyboards and narratives to elicit empathy for users. - Heather L. McQuaid; Aradhana Goel; Mickey McManus (DPPI, 2003)

The future of signs: interactive information, inexpensively! - Aradhana Goel; Michael Higgins; Mickey McManus; Marc Peterson (CHI Extended Abstracts, 2004)