Service recovery: a method for assessing performance. - Daniel Battaglia; Miriam Borchardt; Miguel Afonso Sellitto; Giancarlo Medeiros Pereira (Bus. Process. Manag. J., 2012)

Identification and quantification of influent factors in perceived quality of the e-service provided by a university. - Liziane Silva Menezes; Miguel Afonso Sellitto; Tatiane Pereira Librelato; Miriam Borchardt; Giancarlo Medeiros Pereira (Bus. Process. Manag. J., 2016)

Value co-creation in maintenance services: case study in the mechanical industry. - Eduardo Luiz Braun; Giancarlo Medeiros Pereira; Miguel Afonso Sellitto; Miriam Borchardt (Bus. Process. Manag. J., 2017)

Assessment of the effectiveness of green practices in the management of two supply chains. - Miguel Afonso Sellitto (Bus. Process. Manag. J., 2018)

The thinking process of the theory of constraints applied to public healthcare. - Jéssica Mariela Bauer; Andrea Vargas; Miguel Afonso Sellitto; Mariane Cásseres Souza; Guilherme Luis Roehe Vaccaro (Bus. Process. Manag. J., 2019)

Logistic Regression for Criteria Weight Elicitation in PROMETHEE-Based Ranking Methods. - Elia Balugani; Francesco Lolli; Maria Angela Butturi; Alessio Ishizaka; Miguel Afonso Sellitto (IHSI, 2020)

Green Hydrogen, Industrial Symbiosis, And Blockchain: Enhancing Sustainability And Resilience In Supply Chains. - Fernando Savian; Leandro Tomasin da Silva; Miguel Afonso Sellitto; Henrique Luis Sauer Oliveira; Alessandro Neri 003; Maria Angela Butturi (ECMS, 2023)