Role Playing Next Generation 9-1-1: Sensemaking with Social Media in Public-Safety Answering Points. - Rob Grace; Jess Kropczynski; Andrea H. Tapia; Eric Obeysekare; Shane E. Halse; Julien Coche; Aurélie Montarnal; Mike Beagles; Fred Fonseca (HICSS, 2019)