An Approach To Open Systems Capacity Management. - Mike Tsykin; Christopher D. Langshaw (Int. CMG Conference, 1996)

On Near-Real-Time Performance Management. - Mike Tsykin; Christopher D. Langshaw (Int. CMG Conference, 1997)

End-To-End Response Time and Beyond : Direct Measurement of Service Levels. - Mike Tsykin; Christopher D. Langshaw (Int. CMG Conference, 1998)

On Automated Service Level Reporting. - Mike Tsykin (Int. CMG Conference, 1999)

Automated Service Level Reporting: Experience of Implementation. - Mike Tsykin (Int. CMG Conference, 2000)

On Web Quality of Service: Approaches to Measurement of End-to-End Response Time. - Mike Tsykin (ICN (2), 2001)

On Automated Monitoring and Reporting of Enterprise Quality of Service. - Mike Tsykin; James P. Bouhana (Int. CMG Conference, 2003)

Beyond Thresholds: New Directions in QoS Monitoring and Alerting. - Mike Tsykin; James P. Bouhana (Int. CMG Conference, 2004)

Analysis of Workload Alerts in Consolidated Servers. - James P. Bouhana; Mike Tsykin (Int. CMG Conference, 2005)

Active baselining in passive data environments. - James P. Bouhana; Mike Tsykin (Int. CMG Conference, 2006)

Measurement of transaction-based end-to-end response time in un-armed environments. - Mike Tsykin; James P. Bouhana; Christofer D. Langshaw (Int. CMG Conference, 2006)

Objective Functions for SLA Risk Management. - James P. Bouhana; Mike Tsykin (Int. CMG Conference, 2007)

A Predictive Model for SLA Risk Management. - James P. Bouhana; Mike Tsykin (Int. CMG Conference, 2008)