A Telecom-Domain Online Customer Service Assistant Based on Question Answering with Word Embedding and Intent Classification. - Jui-Yang Wang; Min-Feng Kuo; Jen-Chieh Han; Chao-Chuang Shih; Chun-Hsun Chen; Po-Ching Lee; Richard Tzong-Han Tsai (IJCNLP (System Demonstrations), 2017)

預訓練詞向量模型應用於客服對話系統意圖偵測之研究(Study on Pre-trained Word Vector Model Applied to Intent Detection of Customer Service Dialogue System). - Guan-Yu Chen; Min-Feng Kuo; Tsung-Hsien Yang; Chun-Hsun Chen; I-Bin Liao (ROCLING, 2019)