Technology-driven Service Innovation in University Libraries. - Youn Sung Kim; Kyung Mi Bae; Seo Young Kim; Min Seo Park (SNPD Winter, 2021)

A Study on the Improvement of User-centered Public Service. - Kyung-Sun Lee; Youn Sung Kim; Seo Young Kim; Min Seo Park (SNPD Winter, 2021)

Robot, AI and Service Automation (RAISA) in Airports: the Case of South Korea. - Seo Young Kim; Min Seo Park (BCD, 2022)