eWOM persuasiveness: do eWOM platforms and product type matter? - Wen-Chin Tsao; Ming-Tsang Hsieh (Electron. Commer. Res., 2015)

Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationship. - Wen-Chin Tsao; Ming-Tsang Hsieh; Tom M. Y. Lin (Ind. Manag. Data Syst., 2016)