CPACS: Customer Preference-Aware Customer Service Solutions Recommendation. - Shuangshuang Guo; Mingli Yin; Wenbin Zhang 004; Ming Xu; Yujia Wang; Yuliang Shi (ICBDT, 2021)

TBIT: Transformer-based Business Prediction Model Integrating Work Order Textual Contextual Information. - Mingli Yin; Wenbin Zhang 004; Shuangshuang Guo; Linlin Tang; Shengya Han; Yin Liu; Yuliang Shi (ICBDT, 2021)