Do User Reviews Matter? Empirical Evidence on the Role of User Involvement in App Performance. - Miriam Erne; Zhiying Jiang; Vanessa Liu (Bled eConference, 2020)

Investigating the Effect of User Reviews on Mobile Apps: The Role of Customer Led Innovation. - Miriam Erne; Zhiying Jiang; Vanessa Liu (TDIT (1), 2020)

Examining the Usefulness of Customer Reviews for Mobile Applications: The Role of Developer Responsiveness. - Zhiying Jiang; Vanessa Liu; Miriam Erne (J. Database Manag., 2023)