Influence of the Contact Center Systems Development on Key Performance Indicators. - Miroslaw Plaza; Lukasz Pawlik (IEEE Access, 2021)

Call Transcription Methodology for Contact Center Systems. - Miroslaw Plaza; Lukasz Pawlik; Stanislaw Deniziak (IEEE Access, 2021)

Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications. - Miroslaw Plaza; Slawomir Trusz; Justyna Keczkowska; Ewa Boksa; Sebastian Sadowski; Zbigniew Koruba (Sensors, 2022)

A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations. - Lukasz Pawlik; Miroslaw Plaza; Stanislaw Deniziak; Ewa Boksa (Speech Commun., 2022)

Real-time Communication Model for IoT Systems. - Stanislaw Deniziak; Miroslaw Plaza; Lukasz Arcab (FedCSIS, 2023)

A multi-label text message classification method designed for applications in call/contact centre systems. - Katarzyna Poczeta; Miroslaw Plaza; Tomasz Michno; Maria Krechowicz; Michal Zawadzki (Appl. Soft Comput., 2023)

Advanced Motion Prediction for Virtual Reality Gaming: a CNN-Based Approach. - Hubert Jegierski; Maciej Jegierski; Adrian Lapczynski; Pawel Babiuch; Miroslaw Plaza; Pawel Pieta; Grzegorz Lukawski; Stanislaw Deniziak; Jacek Opalka; Artur Jasinski; Magdalena Igras-Cybulska; Pawel Wegrzyn (ICAT-EGVE (Posters & Demos), 2024)

Supporting Unity Developers with an AI-Powered Asset: Insights from an Exploratory User Study on Multiplayer Game Development Magdalena Igras-Cybulska. - Magdalena Igras-Cybulska; Barbara Kolber-Bugajska; Rafal Salamon; Pawel Babiuch; Hubert Jegierski; Maciej Jegierski; Adrian Lapczynski; Alicja Marmon; Kamil Kwiatkowski; Artur Cybulski; Miroslaw Plaza; Grzegorz Lukawski; et al. (SYNERGY@AVI, 2024)

Automated Classification of Virtual Reality User Motions Using a Motion Atlas and Machine Learning Approach. - Pawel Pieta; Hubert Jegierski; Pawel Babiuch; Maciej Jegierski; Miroslaw Plaza; Grzegorz Lukawski; Stanislaw Deniziak; Artur Jasinski; Jacek Opalka; Pawel Wegrzyn; Magdalena Igras-Cybulska; Adrian Lapczynski (IEEE Access, 2024)

RTLS Systems Designing Approach Using Beacon Technology. - Miroslaw Plaza; Marcin Kozlowski; Michal Lucki; Radoslaw Belka; Stanislaw Deniziak; Jiri Vodrazka (IEEE Internet Things J., 2024)