On Assigning Product and Software Codes to Customer Service Requests with Large Language Models. - Sujatha Das Gollapalli; Mouad Hakam; Mingzhe Du; See-Kiong Ng; Mohammed Hamzeh (EMNLP (Industry Track), 2025)

Pro-QuEST: A Prompt-chain based Quiz Engine for testing Specialized Technical Product Knowledge. - Sujatha Das Gollapalli; Mouad Hakam; Mingzhe Du; See-Kiong Ng; Mohammed Hamzeh (EACL (System Demonstrations), 2026)