Integrating AI Agents into Business Process Automation: Evidence from Customer Success Operations. - Monique R. Moraes; Gabriel Galvão; Martín Augusto Gagliotti Vigil; Olga Yevseyeva; Analúcia Schiaffino Morales; Heinz Felipe Cavalcante Rahmig; Iwens Gervásio Sene Júnior; Alison R. Panisson (ICEIS (1), 2026)