A Case Study Of The Reliability Of Business Information Systems. - Paul L. Bowen; Jon Heales; Monthira T. Vongphakdi (PACIS, 1997)

Reliability factors in business software: volatility, requirements and end-users. - Paul L. Bowen; Jon Heales; Monthira T. Vongphakdi (Inf. Syst. J., 2002)