Design of Stacked Self-Healing Rings Using a Genetic Algorithm. - Mor Armony; John G. Klincewicz; Hanan Luss; Moshe B. Rosenwein (J. Heuristics, 2000)

Price and delay competition between two service providers. - Mor Armony; Moshe Haviv (Eur. J. Oper. Res., 2003)

Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems. - Mor Armony; Nicholas Bambos (Queueing Syst. Theory Appl., 2003)

On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. - Mor Armony; Constantinos Maglaras (Oper. Res., 2004)

Contact Centers with a Call-Back Option and Real-Time Delay Information. - Mor Armony; Constantinos Maglaras (Oper. Res., 2004)

The Impact of Duplicate Orders on Demand Estimation and Capacity Investment. - Mor Armony; Erica L. Plambeck (Manag. Sci., 2005)

Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers. - Mor Armony (Queueing Syst. Theory Appl., 2005)

Service-Level Differentiation in Call Centers with Fully Flexible Servers. - Itay Gurvich; Mor Armony; Avishai Mandelbaum (Manag. Sci., 2008)

The Impact of Delay Announcements in Many-Server Queues with Abandonment. - Mor Armony; Nahum Shimkin; Ward Whitt (Oper. Res., 2009)

Cross-Selling in a Call Center with a Heterogeneous Customer Population. - Itay Gurvich; Mor Armony; Constantinos Maglaras (Oper. Res., 2009)

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). - Mor Armony; Erica L. Plambeck; Sridhar Seshadri (Manuf. Serv. Oper. Manag., 2009)

Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. - Mor Armony; Amy R. Ward (Oper. Res., 2010)

When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance. - Mor Armony; Itai Gurvich (Manuf. Serv. Oper. Manag., 2010)

Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. - Mor Armony; Avishai Mandelbaum (Oper. Res., 2011)

Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers. - Amy R. Ward; Mor Armony (Oper. Res., 2013)

Maximum weight matching with hysteresis in overloaded queues with setups. - Carri W. Chan; Mor Armony; Nicholas Bambos (Queueing Syst. Theory Appl., 2016)

Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. - Rouba Ibrahim; Mor Armony; Achal Bassamboo (Manag. Sci., 2017)

Joint Panel Sizing and Appointment Scheduling in Outpatient Care. - Christos Zacharias; Mor Armony (Manag. Sci., 2017)

Exact analysis for multiserver queueing systems with cross selling. - Mor Armony; Efrat Perel; Nir Perel; Uri Yechiali (Ann. Oper. Res., 2019)

Asymptotically Optimal Appointment Schedules. - Mor Armony; Rami Atar; Harsha Honnappa (Math. Oper. Res., 2019)

Pooling Queues with Strategic Servers: The Effects of Customer Ownership. - Mor Armony; Guillaume Roels; Hummy Song (Oper. Res., 2021)

The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation. - Yuqian Xu; Mor Armony; Anindya Ghose (Manag. Sci., 2021)

Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness. - Hummy Song; Mor Armony; Guillaume Roels (Manuf. Serv. Oper. Manag., 2024)