Unveiling Bottlenecks in Logistics: A Case Study on Process Mining for Root Cause Identification and Diagnostics in an Air Cargo Terminal. - Chiao-Yun Li; Tejaswini Shinde; Wanyi He; Sean Shing Fung Lau; Morgan Xian Biao Hiew; Nicholas T. L. Tam; Aparna Joshi; Wil M. P. van der Aalst (ICSOC (2), 2023)