IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model. - Muralidharan Ramakrishnan; Anup Shrestha; Aileen Cater-Steel; Jeffrey Soar (ACIS, 2018)

Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum - A Case Study. - Muralidharan Ramakrishnan; Anup Shrestha; Jeffrey Soar (PACIS, 2020)

Design Principles for Platform-Enabled Knowledge Commons with an Expository Instantiation. - Muralidharan Ramakrishnan; Shirley Gregor; Anup Shrestha; Jeffrey Soar (J. Assoc. Inf. Syst., 2023)

Achieving Industry-aligned Education through Digital-Commons: A Case Study. - Muralidharan Ramakrishnan; Shirley Gregor; Anup Shrestha; Jeffrey Soar (J. Comput. Inf. Syst., 2023)

Addressing Knowledge Gaps in ITSM Practice with "Learning Digital Commons": A Case Study. - Muralidharan Ramakrishnan; Shirley Gregor; Anup Shrestha; Jeffrey Soar (Inf. Syst. Frontiers, 2025)