Effect of AI chatbot empathy and identity disclosure on willingness to donate: the mediation of humanness and social presence. - Gain Park; Myungok Chris Yim; Jiyun Chung; Seyoung Lee (Behav. Inf. Technol., 2023)

Effect of AI Chatbot's Interactivity on Consumers' Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger. - Myungok Chris Yim (Int. J. Hum. Comput. Interact., 2024)