Collaborative End-Point Service Modulation System (COSMOS). - Naga Ayachitula; Shu-Ping Chang; Larisa Shwartz; Maheswaran Surendra (WISE, 2005)

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. - Naga Ayachitula; Melissa J. Buco; Yixin Diao; Maheswaran Surendra; Raju Pavuluri; Larisa Shwartz; Christopher Ward (IEEE SCC, 2007)

IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. - Naga Ayachitula; Melissa J. Buco; Yixin Diao; Bradford Fisher; David Loewenstern; Christopher Ward (DSOM, 2007)

Service Provider Considerations for IT Service Management. - Larisa Shwartz; Naga Ayachitula; Melissa J. Buco; Maheswaran Surendra; Christopher Ward; Steve Weinberger (Integrated Network Management, 2007)

IT Service Provider's Multi-Customer and Multi-Tenant Environments. - Larisa Shwartz; Naga Ayachitula; Melissa J. Buco; Genady Grabarnik; Maheswaran Surendra; Christopher Ward; Steve Weinberger (CEC/EEE, 2007)

A configuration management database architecture in support of IBM Service Management. - Hari Madduri; Shepherd S. B. Shi; Ron Baker; Naga Ayachitula; Laura Shwartz; Maheswaran Surendra; Carole Corley; Messaoud Benantar; Sushma Patel (IBM Syst. J., 2007)

SLA-driven applicability analysis for patch management. - Bo Yang 013; Sai Zeng; Naga Ayachitula; Rajeev Puri (Integrated Network Management, 2011)

Connecting the dots in IT service delivery: From operations content to high-level business insights. - Daniela Rosu 001; Winnie Cheng; Ea-Ee Jan; Naga Ayachitula (SOLI, 2012)

A statistical machine learning approach for ticket mining in IT service delivery. - Ea-Ee Jan; Jian Ni; Niyu Ge; Naga Ayachitula; Xiaolan Zhang 001 (IM, 2013)

Opportunities and Challenges Towards Cognitive IT Service Management in Real World. - Fan Jing Meng; Jingmin Xu; Xiao Zhang; Lin Yang; Pengfei Chen 002; Yuan Wang; Xiaoxi Liu; Naga Ayachitula; Karin Murthy; Larisa Shwartz; George Galambos; Zhuo Su 003; et al. (SOSE, 2018)

Building a cognitive platform for the managed IT services lifecycle. - Kristof Kloeckner; Constantin Adam; Nikos Anerousis; Naga Ayachitula; Muhammed Fatih Bulut; Gargi Dasgupta; Yu Deng 004; Yixin Diao; Nicholas C. Fuller; Sandeep Gopisetty; Milton Hernandez; Jinho Hwang; et al. (IBM J. Res. Dev., 2018)