Exploring Exploring a Word Processor. - John M. Carroll 001; Robert L. Mack; Clayton H. Lewis; Nancy L. Grischkowsky; Scott P. Robertson (Hum. Comput. Interact., 1985)

Integrated software usage in the professional work environment: evidence from questionnaires and interviews. - Jakob Nielsen; Robert L. Mack; Keith H. Bergendorff; Nancy L. Grischkowsky (CHI, 1986)