An Analysis of the Cognitive Processes Related to "Service Awareness" of Cabin Attendants. - Ryo Fukushima; Koji Tachioka; Tatsunori Hara; Jun Ota 001; Yuki Tsuzaka; Narito Arimitsu (ICServ, 2017)

Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve". - Ryo Fukushima; Bach Quang Ho; Tatsunori Hara; Jun Ota 001; Rena Kawada; Narito Arimitsu (ICServ, 2020)