Towards More Convenient Services: A Text Analytics Approach to Understanding Service Inconveniences in Digital Platforms. - Natalia Amat-Lefort; Stuart Barnes (HICSS, 2023)

More Human, Less Bot: How Anthropomorphism Impacts User Experience in Customer Support Chatbots. - Natalia Amat-Lefort; Christiaan van Driel (IHCI (1), 2024)

ReviewGraph: A Knowledge Graph Embedding Based Framework for Review Rating Prediction with Sentiment Features. - A. J. W. de Vink; Natalia Amat-Lefort; Lifeng Han (CoRR, 2025)