I'll knock you when I'm ready...: reflecting on media richness beyond bandwidth and imitation. - Majken Kirkegaard Rasmussen; Natalie Lehoux; Ioana Ocnarescu; Peter Gall Krogh (Conference on Designing Interactive Systems, 2012)

Interaction That Values Co-Creation in the Design of Services. - Natalie Lehoux (Bell Labs Tech. J., 2013)