Duck, duck, goose – no need to run from quality control. - Janiele Buckner; Nathan Carpenter; Kate Ower (SIGUCCS, 2006)

Adding fun and games to training programs. - Michael Curtin; Nathan Carpenter; Chris Ritzo (SIGUCCS, 2006)

Homegrown web applications that organize, optimize and energize. - Nathan Carpenter (SIGUCCS, 2008)

You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. - Nathan Carpenter; Ryan Tucker (SIGUCCS, 2009)

Read all about it!: help desk newsletter informs and enlightens organization. - Ryan Christopher Tucker; Nathan Carpenter (SIGUCCS, 2009)

But i wasn't trained on that!: the use and abuse of training tools. - Nathan Carpenter; Ryan Christopher Tucker (SIGUCCS, 2010)

The awkward hallway: getting inside an applicant's head. - Nathan Carpenter; Ryan Christopher Tucker (SIGUCCS, 2011)

We've been over this before!: tracking the lifecycles of scheduled events. - Nathan Carpenter; Ryan Christopher Tucker (SIGUCCS, 2011)