Talk, Snap, Complain: Validation-Aware Multimodal Expert Framework for Fine-Grained Customer Grievances. - Rishu Kumar Singh; Navneet Shreya; Sarmistha Das 001; Apoorva Singh; Sriparna Saha 001 (AAAI, 2026)

ExpertMix: Aspect and Severity Detection in Conversational Complaints. - Sarmistha Das 001; Apoorva Singh; Rishu Kumar Singh; Navneet Shreya; Sriparna Saha 001 (ECIR (1), 2026)