User-Oriented performance measurements on the ARPANET. - Neal B. Seitz; David R. Wortendyke; Kenneth P. Spies (IEEE Commun. Mag., 1983)

User-oriented measures of telecommunication quality. - Neal B. Seitz; Stephen Wolf; Stephen Voran; Randy Bloomfield (IEEE Commun. Mag., 1994)

Performance standards for the GII. - Neal B. Seitz; Kenneth C. Glossbrenner (IEEE Commun. Mag., 1998)