Eclipse modeling framework for document management. - Neil H. Boyette; Vikas Krishna; Savitha Srinivasan (ACM Symposium on Document Engineering, 2005)

Exploiting XML technologies for intelligent document routing. - Isaac K. Cheng; Savitha Srinivasan; Neil H. Boyette (ACM Symposium on Document Engineering, 2005)

Towards a Low-Cost High-Quality Service Call Architecture. - Isaac K. Cheng; Neil H. Boyette; Vikas Krishna (IEEE SCC, 2006)

Towards Scaleable and Adaptive Document Routing Services. - Deepak Ramachandran; Neil H. Boyette; Isaac K. Cheng; Vikas Krishna; Savitha Srinivasan (IEEE SCC, 2006)

Towards and Agile Service System for a Global Call Center. - Isaac K. Cheng; Vikas Krishna; Neil H. Boyette; Joel Bethea (BPSC, 2007)

A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework. - Isaac K. Cheng; Neil H. Boyette; Joel Bethea; Vikas Krishna (ICSOC, 2007)

Self service technologies: eliminating pain points of traditional call centers. - Jakita Owensby Thomas; Yolanda A. Rankin; Neil H. Boyette (CHIMIT, 2009)

The pursuit of value co-creation: Engineering service applications to achieve customer satisfaction. - Yolanda A. Rankin; Neil H. Boyette; Isaac K. Cheng; Vikas Krishna (SOLI, 2009)

Budget allocation optimization in a complex multi-project environment. - Neil H. Boyette; Haijing Fang (SOLI, 2012)

On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services Projects. - Rama Akkiraju; Toby Lehman; Neil H. Boyette; Haijing Fang; Mario Lichtsinn; Ben Shaw 001 (SRII Global Conference, 2012)

Smarter Financial Management - An Answer to the Missing Link between Key Performance Indicators and Budgeting Decisions for Smarter Cities. - Neil H. Boyette; Haijing Fang (SRII Global Conference, 2012)

Forecasting Service Profitability. - Jeanette Blomberg; Neil H. Boyette; Anca Chandra; Sechan Oh; Ruoyi Zhou; Ray Strong; Wayne Jones; Oliver Gehb; Alexander Vogt; Gerhard Satzger (IEEE SCC, 2014)

25 Tweets to Know You: A New Model to Predict Personality with Social Media. - Pierre-Hadrien Arnoux; Anbang Xu; Neil H. Boyette; Jalal Mahmud; Rama Akkiraju; Vibha Sinha (ICWSM, 2017)