Caring for Vincent: A Chatbot for Self-Compassion. - Minha Lee; Sander Ackermans; Nena van As; Hanwen Chang; Enzo Lucas; Wijnand A. IJsselsteijn (CHI, 2019)

Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. - Effie Lai-Chong Law; Asbjørn Følstad; Nena van As (NordiCHI, 2022)

Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations. - Maarten Houben; Nena van As; Nitin Sawhney; David Unbehaun; Minha Lee (CUI, 2023)

Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair. - Effie Lai-Chong Law; Nena van As; Asbjørn Følstad (INTERACT (2), 2023)

Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion. - Asbjørn Følstad; Effie L.-C. Law; Nena van As (ACM Trans. Comput. Hum. Interact., 2024)