A Tale of Two City Call-Centres. - Nev Schefe; Greg Timbrell (ACIS, 2004)

A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes. - Greg Timbrell; Stefan Koller; Nev Schefe; Stefanie N. Lindstaedt (J. Univers. Comput. Sci., 2005)

A Conceptualization of Complexity in IS-Driven Organizational Transformations. - Neville Schefe; Greg Timbrell (ICIS, 2013)