Practitioners' Perspectives on Inclusion and Civic Empowerment in Finnish Public Sector AI. - Karolina Drobotowicz; Nghiep Lucy Truong; Johanna Ylipulli; Ana Paula Gonzalez Torres; Nitin Sawhney (C&T, 2023)

Enhancing Conversations in Migrant Counseling Services: Designing for Trustworthy Human-AI Collaboration. - Nghiep Lucy Truong; Sunok Lee; Nitin Sawhney (Proc. ACM Hum. Comput. Interact., 2024)

Into the Unknown: Leveraging Conversational AI in Supporting Young Migrants' Journeys Towards Cultural Adaptation. - Sunok Lee; Dasom Choi; Nghiep Lucy Truong; Nitin Sawhney; Henna Paakki (CHI, 2025)