A Service-based Model for Customer Intelligence in the Age of Big Data. - Nguyen Anh Khoa Dam; Thang Le Dinh; William Menvielle (AMCIS, 2020)

Customer Co-creation through the Lens of Service-dominant Logic: A literature Review. - Nguyen Anh Khoa Dam; Thang Le Dinh; William Menvielle (AMCIS, 2020)

A Literature Review of Recommender Systems for the Cultural Sector. - Nguyen Anh Khoa Dam; Thang Le Dinh (ICEIS (1), 2020)

Key Aspects of Customer Intelligence in the Era of Massive Data. - Nguyen Anh Khoa Dam; Thang Le Dinh; William Menvielle (ACIIDS, 2021)

Key Performance Indicators for Crisis-Ready Organizations in the Era of Massive Data: The Case of the Cultural Sector. - Nguyen Anh Khoa Dam; Thang Le Dinh (AMCIS, 2021)

Towards Smart Customer Knowledge Management Systems. - Thang Le Dinh; Nguyen Anh Khoa Dam (ICCCI (CCIS Volume), 2021)

Smart Data as a Service. - Thang Le Dinh; Nguyen Anh Khoa Dam (IESS, 2021)

A Service Science Perspective on Resilience of Service Organisations. - Thang Le Dinh; Thanh Thoa Pham Thi; Nguyen Anh Khoa Dam; William Menvielle (IESS, 2021)

Design and deployment of a customer journey management system: the CJMA approach. - Nam Nguyen Chan; Duc Loc Nguyen Vo; Cuong Pham-Nguyen; Thang Le Dinh; Nguyen Anh Khoa Dam; Thanh Thoa Pham Thi; My Hang Vu Thi (ICFNDS, 2021)

Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data. - Nguyen Anh Khoa Dam; Thang Le Dinh; William Menvielle (Int. J. Intell. Inf. Technol., 2021)

From Customer Data to Smart Customer Data: The Smart Data Transformation Process. - Thang Le Dinh; Nguyen Anh Khoa Dam; Nam Nguyen Chan; My Hang Vu Thi; Cuong Pham-Nguyen (IESS, 2022)

Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization. - Thang Le Dinh; Nguyen Anh Khoa Dam; Gia Huan Ho (IESS, 2022)

Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises. - Thang Le Dinh; My Hang Vu Thi; Nguyen Anh Khoa Dam; Nam Nguyen Chan (PACIS, 2022)

The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework. - Nguyen Anh Khoa Dam; Thang Le Dinh; William Menvielle (Vietnam. J. Comput. Sci., 2022)

Context-Aware Service Modelling: A Knowledge-Centric Framework. - Thang Le Dinh; My Hang Vu Thi; Nguyen Anh Khoa Dam; Jolita Ralyté (AMCIS, 2023)

Context-aware Knowledge-based Systems: A Literature Review. - My Hang Vu Thi; Thang Le Dinh; Nguyen Anh Khoa Dam; Cuong Pham-Nguyen (HICSS, 2023)

The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam. - Thi Khue Thu Ngo; Phuong Thao Nguyen; Thang Le Dinh; Nguyen Anh Khoa Dam (IESS, 2023)

Applying customer intelligence in marketing: a holistic approach. - Nguyen Anh Khoa Dam; Thang Le Dinh; William Menvielle (Int. J. Appl. Decis. Sci., 2024)