Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction. - Nguyen Thi Khanh Chi; Nam Hoang Vu (CAAI Trans. Intell. Technol., 2023)

The impact of environmental friendliness of drone in delivery services on customer intention to use. - Vu Huyen Phuong; Nguyen Thi Khanh Chi (Int. J. Serv. Technol. Manag., 2025)