Comprehensive access to printed materials (CAPM). - G. Sayeed Choudhury; Mark Lorie; Erin Fitzpatrick; Benjamin Hobbs; Gregory S. Chirikjian; Allison M. Okamura; Nicholas E. Flores (JCDL, 2001)

A Framework for Evaluating Digital Library Services. - G. Sayeed Choudhury; Benjamin Hobbs; Mark Lorie; Nicholas E. Flores (D Lib Mag., 2002)

Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM. - Fred Heath; Martha Kyrillidou; Duane Webster; G. Sayeed Choudhury; Benjamin Hobbs; Mark Lorie; Nicholas E. Flores (J. Digit. Inf., 2003)