Accessible conversational user interfaces: considerations for design. - Kate Lister; Tim Coughlan; Francisco Iniesto; Nick Freear; Peter Devine (W4A, 2020)

Creating 'a Simple Conversation': Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study. - Francisco Iniesto; Tim Coughlan; Kate Lister; Peter Devine; Nick Freear; Richard Greenwood; Wayne Holmes; Ian Kenny; Kevin McLeod; Ruth Tudor (ACM Trans. Access. Comput., 2023)