From Command to Control: interface design for customer handling systems. - Nicola Millard; Linda Hole; Simon Crowle (INTERACT, 1997)

Child's Play: Using Techniques Developed to Elicit Requirements from Children with Adults. - Nicola Millard; Paula Lynch; Karina Tracey (ICRE, 1998)

Smiling Through: Motivation At The User Interface. - Nicola Millard; Linda Hole; Simon Crowle (HCI (1), 1999)

The business value of HCI: how can we do better? - Gitte Lindgaard; Nicola Millard (CHI Extended Abstracts, 2002)

Integrating Customer Relationship Management Strategies in (B2C) E-Commerce Environments. - Shailey Minocha; Nicola Millard; Lisa Dawson (INTERACT, 2003)

A Home Page Is Where the Heart Is: Using Games Based Design Techniques to Enhance Contact Centre Interfaces. - Nicola Millard; Paul K. Buckley; Faye Skinner; Rosita Venousiou (ICEC, 2004)

Evaluating e-commerce environments: approaches to cross-disciplinary investigation. - Shailey Minocha; Marian Petre; Ekaterini Tzanidou; Geke van Dijk; Dave Roberts; Nick Gassman; Nicola Millard; Barry Day; David Travis (CHI Extended Abstracts, 2006)

Calling time: an effective and affective evaluation of two versions of the MIT Beer Game. - Nicola Millard; Rosalind Britton (BCS HCI (2), 2007)

In the Moodie: Using 'Affective Widgets' to Help Contact Centre Advisors Fight Stress. - Nicola Millard; Linda Hole (Affect and Emotion in Human-Computer Interaction, 2008)