Social CRM Performance Model: An Empirical Evaluation. - Torben Küpper; Tobias Lehmkuhl; Nicolas Wittkuhn; Alexander Wieneke; Reinhard Jung (Bled eConference, 2015)

Assessment Schema for Social CRM Tools: An Empirical Investigation. - Torben Küpper; Alexander Wieneke; Nicolas Wittkuhn; Tobias Lehmkuhl; Reinhard Jung (Bled eConference, 2015)

Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective. - Nicolas Wittkuhn; Tobias Lehmkuhl; Torben Küpper; Reinhard Jung (Bled eConference, 2015)