Transformer Based Aspect-Level Sentiment and Emotion Analysis for Mining Consumer Perceptions on Cleaning Products: A Hybrid HBM-SERVQUAL Approach. - Namrutha M; Namratha Akshaya; Niharika Reddy G; Amulyashree Sridhar; Uma Maheswari Balasubramanian (IEEE Open J. Comput. Soc., 2026)