The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots. - Nika Mozafari; Welf H. Weiger; Maik Hammerschmidt (ICIS, 2020)

Resolving the Chatbot Disclosure Dilemma: Leveraging Selective Self-Presentation to Mitigate the Negative Effect of Chatbot Disclosure. - Nika Mozafari; Welf H. Weiger; Maik Hammerschmidt (HICSS, 2021)

That's so Embarrassing! When not to Design for Social Presence in Human-Chatbot Interactions. - Nika Mozafari; Welf H. Weiger; Maik Hammerschmidt (ICIS, 2021)

Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots. - Nika Mozafari; Melanie Schwede; Maik Hammerschmidt; Welf H. Weiger (HICSS, 2022)

AI and the Vulnerable. - Nika Mozafari; Maik Hammerschmidt; Welf H. Weiger (PACIS, 2022)

Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. - Nika Meyer (née Mozafari); Melanie Schwede; Maik Hammerschmidt; Welf H. Weiger (Electron. Mark., 2022)

Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention. - Melanie Schwede; Nika Meyer (née Mozafari); Niclas Von Schnakenburg; Maik Hammerschmidt (HICSS, 2023)

What Remains When Novelty Wears Off? The Impact of Repeated Exposure to Metaverse Meetings on Creativity. - Leah Lennig; Maik Hammerschmidt; Nika Meyer; Welf H. Weiger (ICIS, 2024)