Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets. - Atri Mandal; Nikhil Malhotra; Shivali Agarwal; Anupama Ray; Giriprasad Sridhara (ICSOC, 2018)

Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI. - Atri Mandal; Nikhil Malhotra; Shivali Agarwal; Anupama Ray; Giriprasad Sridhara (AAAI, 2019)

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis. - Atri Mandal; Shivali Agarwal; Nikhil Malhotra; Giriprasad Sridhara; Anupama Ray; Daivik Swarup (ICSOC, 2019)

Detecting key Soccer match events to create highlights using Computer Vision. - Narayana Darapaneni; Prashant Kumar; Nikhil Malhotra; Vigneswaran Sundaramurthy; Abhaya Thakur; Shivam Chauhan; Krishna Chaitanya Thangeda; Anwesh Reddy Paduri (CoRR, 2022)